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Home » Terms of sale

Terms of sale


The sale of wines, liqueurs and spirits and all the products offered in the online shop, hereinafter referred to as Terracruda, are governed by these General Conditions of Sale. Please read carefully these general terms and conditions of sale and use of the website www.terracruda.it (“website”). This document contains important information on the rights and obligations of the user. The products contained on the website are produced and sold by Terracruda Soc. Agricola Fratterosa s.s. (“salesperson”). The seller may update these terms and conditions of sale and use and the privacy policy at any time and without notice. When placing an order through the website, the user is required to accept the terms and conditions of sale and use and the privacy rules in force on the date the order is sent.

1. Purchase orders

1.1 - The products sold on the site www.terracruda.it can be purchased and delivered only in the countries indicated in the order form.

1.2 - The online shop, hereinafter named Terracruda (with reference to the domain www.terracruda.it), is the exclusive property of Terracruda Soc. Agricola Fratterosa s.s. PI. 02230300416 with registered office in via Serre 28, 61040 Fratte Rosa (COULD) Tel.+39 0721 777412 registered in the Pesaro Company Register with the number -.

1.3 - This e-commerce activity is aimed exclusively at end users who are “consumers” exclusively greater than 18 (eighteen) years (according to the D.L. Balduzzi -D.L. n. 158/2012 conv. in L. n. 189/2012-, with the article 7 comma 3 bis ) and in any case according to the law in force and the regulations on electronic commerce. For this reason, it is required at the time of purchase to declare the age of majority, assuming responsibility.

1.4 – Per “consumer” Terracruda means any natural person who operates on its site www.terracruda.it with purposes not related to their professional activity, commercial or entrepreneurial, possibly carried out.

1.5 - In compliance with the laws in force on the purchase of alcohol Terracruda reserves the right not to process orders from subjects other than “consumer” and in compliance with the age limits set by law for both the purchase and delivery of alcohol. In particular Terracruda does not sell wine and spirits to people under the age of 18 18 e, through the use of the Site terracruda.it, You guarantee, on one side, to be older than years 18 e, on the other hand, that also the person who will receive the shipment from Terracruda will be older than years 18.

1.6 - The offers on products and prices are valid according to availability. At the time of completing the order, all instructions on product availability are provided; in case of unavailability of a product following the order, notification will be promptly sent and it will therefore be possible to order another product on the website or cancel the order. In case of cancellation, refund will be made immediately.

1.7 - The seller cannot be held responsible in the event of stock unavailability or product shortages.

1.8 - The seller reserves the right to modify the products offered on this website at any time and without notice.

1.9 - These General Conditions of Sale exclusively regulate the offer, the transmission, acceptance, the shipment, the methods of purchase and the right of withdrawal of purchase orders for products on the site www.terracruda.it, between users of the website and the company Terracruda, while they do not regulate the supply of services or the sale of products by different subjects that are present on the Site through hypertext links, link o banner.

1.10 - The General Conditions of Sale are periodically modified by Terracruda based on the development of your business and the market, as well as in compliance with any updates and legislative changes. Each update and modification will be regularly published on the website and immediately effective from the date of publication.

1.11 - For additional legal information, consult the sections: Privacy Policy e Website Terms and Conditions.

1.12 - Any other information can be requested directly to Terracruda, by writing an e-mail to the e-mail address: info@terracruda.it, or by calling the telephone number +39 0721 777412.

1.13 - By registering on the site, the user agrees to receive communications sent by e-mail to his e-mail address.

1.14 - In the event that the user does not want to receive offers and promotions, you can unsubscribe directly from the newsletter.

2. Order confirmation – binding agreement

2.1 - All orders are bound to written acceptance by the seller and will therefore be confirmed by the seller via e-mail.

2.2 - Before concluding the order, you will be asked to confirm that you have read the general conditions of sale including the information on the right of withdrawal and the processing of personal data.

2.3 - The order confirmation by the seller and these terms and conditions of sale will be considered as a final and finalized agreement between the seller and the user in relation to the points contained in these terms and conditions of sale.

2.4 - The order may not be corrected or canceled except in the cases provided for herein or in accordance with applicable legislation.

2.5 - The data recorded by the website constitute proof of the entire transaction between the seller and the customer. In the event of a dispute between the seller and one of the customers about a transaction made on the website, the data recorded by the website will be considered irrevocable proof of the transaction and its content.

3. Sales prices

3.1 - All prices displayed on the site and in the order are expressed in EURO and are inclusive of VAT.

3.2 - The seller reserves the right to change product prices at any time and without prior notice to the user, to which the prices displayed on the website will be applied at the time of order confirmation.

4. Terms of payment

4.1 - For the payment of the price of the products and the related shipping and delivery costs, the methods indicated in the order form and which are summarized below can be used:

PayPal (PayPal account or credit / debit cards accepted by the PayPal system)

The order will be processed as soon as payment is received.

5. Shipping and delivery

5.1 - The methods and conditions of Shipping and Delivery are shown in dedicated page.

6. Returns and Refunds

6.1 - The terms and conditions of Returns and Refunds are shown in dedicated page.

7. Liability Release

7.1 - The seller will not be held responsible under any circumstances for special damages, indirect, consequent or accidental of any nature whatsoever deriving from defects or failures of the products, breach of any express or implied warranties, breach of contract, illicit act (including negligence), product liability in the strict sense or otherwise, even if the seller has been informed of the possibility of such damage. Since some jurisdictions prohibit the exclusion or limitation of liability for consequential or accidental damage, it is possible that the aforementioned limitation is not applicable to the specific user.

7.2 - Notwithstanding any other provision referred to herein, the total responsibility of the seller for or related to the products, by contract, warranty, illicit act (including negligence), product liability in the strict sense or otherwise, may in no case exceed the actual amount paid by the user for the products originating this liability.

8. Major force

8.1 - The seller will not be held responsible for any damage due to delayed product deliveries or failure to notify immediately, where this delay is due to force majeure, deeds of the buyer, acts by civil or military authorities, guerre, riots, organized work actions, unavailability of materials and other causes beyond the reasonable control of the company. The early delivery date will be interpreted as extended for a period of time equal to the time lost due to the justified delay referred to in this provision..

9. Privacy

9.1 - The privacy policy is represented in dedicated page.

10. Customer service

10.1 - It's possible request any information through our assistance services: for contact details, please refer to dedicated page.

11. Governing Law and Dispute Resolution

11.1The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on some aspects concerning electronic commerce.

11.2The sale of products and / or services takes place in the territory of the Italian State and is subject to the laws in force in the Italian Republic. The competent court for the resolution of any dispute will be that provided for by the Italian legislation in force at the time of the conclusion of the contract.

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