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Shipping and returns

1. Shipping and delivery

1.1 - The scope of purchase and shipping is for now limited only to Italy.

1.2 - The products will be sent by courier identified by the seller to the shipping address specified during the ordering procedure. In case of changes to the address, the company will not be held responsible for orders not delivered to the correct destination.

1.3 - Standard shipping costs € 5.99 and is free from 50 Products order euro.

1.4 - Any delivery dates shown on the site are for indicative purposes only.

1.5 - Any non-deliveries or late deliveries beyond eight (8) working days can be reported to the customer service by telephone or e-mail.

1.6 - In any case, the seller cannot be held responsible for direct damages, indirect, accidental, consequential or other types due to incomplete or incorrect compilation or delays or errors in sending the order or delays in delivery. In case of unsuccessful delivery provable and attributable to the seller, the user will only have the right to request, of your choice, the delivery of the same product at no additional cost or the refund of the purchase price.

1.7 - Upon receipt, it is necessary to check the integrity of the packages at the time of delivery by the courier. In case of anomalies (es. open package, damaged items, etc.) it is necessary to have the courier detect and note exactly the same and reject the delivery. Otherwise, the possibility for the user to assert their rights in this regard will expire.

2. Right of withdrawal and refund

2.1 - The right of withdrawal is reserved only for natural persons, defined below “Consumer Customer” The “Consumer Customers”, therefore any purchases made by resellers or by subjects who in any capacity purchase for resale remain excluded.

2.2 - The Consumer Customer has the right to withdraw from this contract within 14 days without giving any reason.

2.3 - The withdrawal period will expire later 14 days from the day on which the Consumer Customer acquires physical possession of the goods.

2.4 - To exercise the right of withdrawal, the Consumer Customer must inform us of his decision to withdraw from this contract with an unequivocal declaration (for example a letter sent by post, fax or email). Our contact details can be found below. You can use the attached template Withdrawal form, but it is not mandatory. In case of using this option, an acknowledgment of receipt of such withdrawal will be sent on a durable medium (for example by e-mail).

2.5 - To meet the withdrawal deadline, it is sufficient for the Consumer Customer to send the communication relating to the exercise of the right of withdrawal before the withdrawal period has expired.

2.6 - If the Consumer Customer withdraws from this contract, we will refund all payments made, including delivery costs (with the exception of the additional costs resulting from choosing a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any case no later than 14 days from the day we are informed of the decision to withdraw from this contract. We will make this refund using the same payment method used by the Consumer Customer for the initial transaction, unless the Consumer Customer has expressly agreed otherwise; in any case, the Consumer Customer will not have to incur any expenses following this reimbursement.

2.7 - The Consumer Customer must return the goods or deliver them to us or to a person authorized by us to receive the goods, without undue delay and in any case no later than 14 days from the day you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

2.8 - We can withhold the refund until we have received the goods back or the Consumer Customer has provided proof of having sent the goods back, whatever the first hypothesis is.

2.9 - The Consumer Customer will have to bear the direct cost of returning the goods.

2.10 - The Consumer Customer is only responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, the characteristics and functioning of the goods.

2.11 - Please note that there are some legal exceptions to the right of withdrawal, and some items therefore cannot be returned or exchanged. We will let you know if this applies to your particular case.

2.12 - The right of withdrawal, in addition to compliance with the terms and methods described above, is understood to be exercised correctly if the following Conditions are fully respected:
2.12.1 – The purchased products must be substantially intact;
2.12.2 – Products must be returned in their original packaging;
2.12.3 – Returned products must be sent in a single shipment and Terracruda reserves the right not to accept bottles or products from the same order, returned and shipped at different times;
the costs of returning the goods will be borne by the Consumer Customer, including liability in the event of loss or damage to products.
2.12.4 – The products arrived in the warehouse will be examined to assess any damage or tampering (the substantial integrity of the returned property is an essential condition for exercising the right of withdrawal). We recommend maximum attention in preparing the package;
2.12.5 – The products must not have been used or damaged.

3. Liability Release

3.1 - The seller will not be held responsible under any circumstances for special damages, indirect, consequent or accidental of any nature whatsoever deriving from defects or failures of the products, breach of any express or implied warranties, breach of contract, illicit act (including negligence), product liability in the strict sense or otherwise, even if the seller has been informed of the possibility of such damage. Since some jurisdictions prohibit the exclusion or limitation of liability for consequential or accidental damage, it is possible that the aforementioned limitation is not applicable to the specific user.

3.2 - Notwithstanding any other provision referred to herein, the total responsibility of the seller for or related to the products, by contract, warranty, illicit act (including negligence), product liability in the strict sense or otherwise, may in no case exceed the actual amount paid by the user for the products originating this liability.

4. Major force

4.1 - The seller will not be held responsible for any damage due to delayed product deliveries or failure to notify immediately, where this delay is due to force majeure, deeds of the buyer, acts by civil or military authorities, guerre, riots, organized work actions, unavailability of materials and other causes beyond the reasonable control of the company. The early delivery date will be interpreted as extended for a period of time equal to the time lost due to the justified delay referred to in this provision..

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